London City Airport Reviews

I would like to say a HUGE heart-felt thank you - to Kelly & Steve -who work for Swiss International Air Lines, at London City Airport.
I was very appreciative for all their help when I travelled back from London City to Geneva, along with a very special & treasured family heir-loom, a framed portrait-painting... of Geraldine!
May I also take this opportunity in thanking the Pilot for welcoming Geraldine onboard and for giving her the finest of seat's on the flight!
It was a superb First Class Customer Service, and one that won't be forgotten. Thank you!

I flew out business class on Swiss on 26th July 2022, departure 08.00. The entire experience at LCY was terrible. The place is grossly inadequate for the number of customers. Staff are inadequate in number, distracted, overworked, and sometimes surly. Checkin was very inefficient, taking around 10 minutes per customer. The line for security screening took about 40 minutes. Security screening staff were rude to me. It was difficult to find a place to sit. Nevertheless, i understand that LCY is in fact far better than LHR and LGW and STN and LUT. But LCY is still abominable. These problems are really not at all the fault of the staff, these problems are caused by poor quality management combined with the consequences of covid policy lunacy. My advice is: flying out of LCY is in fact the best of a bad lot, and please try not to fly out early in the day when it’s horribly inadequate.

Security body searchers. Over zealous rough totally over the top. Was left feeling humiliated violated and abused. She was very invasive and very physical.I wasn’t wearing anything that was heavy or baggy and her hands were repeatedly everywhere disgusting. It was the worst body search I had ever experienced. At one stage I asked her to stop.
On entering the airport I spoke with a very nice Man wearing a light blue vest as I have compromised mobility he went to find a wheelchair. I had booked assistance but B A’s system was playing up. The nice gentleman spoke to a lady colleague wearing the same blue vest she spoke to me as though I was simple. Talked over me and demanded to know why I wasn’t there any earlier very unpleasant. Not a great experience

Having left my iPad on board an aircraft I thought I would call LCA to get in touch with lost property. I called the airport and after listening to the options on the recorded message, one of my choices cut off immediately after pressing it. The other just didn’t answer All Day! So I thought I would select the operator this too never answered so I got absolutely nowhere!! Very frustrating.

After arriving back at London City Airport with LOT airlines from a week away we waited 35 minutes after everyone had left the aircraft for someone to come and assist my wife off the plane with a wheelchair. This in spite of prearrangement for special assistance booked in advance. When the transport lift truck finally did arrive we were informed we still couldn’t get off the aircraft because the driver needed some other member of staff to help him!? Unbelievable! Very poor show.

From train to airport lounge in about 10 minutes. Great, helpful staff, quiet airport and plenty of refreshment places with no queues.

They put an airport in one of the poorest boroughs because we don't matter. They lie, they fail to inform locals about their expansion... they have made living anywhere near here a living hell. A foreign owned airport that does nothing but fly pointless flights. They are absolute cancer.

Quickest check in ever !!!!!
BA check in staff beyond brilliant
Try the epic breakfast at pilots bar and kitchen